We do not have a retail sales office or stores on e-commerce sites. You can return your product to the company that issued your invoice.

You can receive support from the following contacts: For Konya Factory: Tel. +90 (332) 239 16 40 Fax. +90 (332) 239 16 49 E-mail: info@perilla.com.tr E-mail: info@dogrular.com.tr   For Istanbul Branch Tel. +90 (212) 537 72 72 Fax. +90 (212) 537 33 42 444 42 10

Yes, we offer a refund and exchange guarantee for our products in cases stemming from a manufacturing defect. Customer satisfaction is Perilla's most important priority.

Perilla ladders are available through many of Turkey's leading sales channels: You can safely purchase them from stores and online platforms such as Hepsiburada, Trendyol, n11, Koçtaş, A101, Bim, Carrefour, Metro, Şok, Migros.

You can review user comments and share your own experience in the evaluation section found under each product on the Perilla website. Genuine user reviews help you choose the correct model.

Technical details of all models are available on the Doğrular Ev Ürünleri – Perilla website. You can access the technical information by going to the “Products” section on www.perilla.com.tr and selecting the ladder category.

All Perilla ladders are covered by a 2-year warranty. Support for exchange or repair is provided for all issues arising from manufacturing during the warranty period.

The carrying capacity of Perilla ladders varies by model. GI200 model has a carrying capacity of 120 kg. Class series offers a carrying capacity of 150 kg. All our ladders are manufactured with high-strength materials and are ideal for both household and professional use.

Perilla ladders do not feature a classic connecting rope. Instead, a metal wiping hinge system is used in double-sided models, which safely ensures opening and closing. This special design increases the ladder's stability and provides long-lasting use.